The e-commerce website www.maxesport.gg is managed and operated solely by MAXESPORT.

IMPORTANT: Placing any order on maxesport.gg constitutes your unconditional acceptance of these Terms and Conditions of Sale. You acknowledge that you are fully informed that your agreement to these Terms and Conditions of Sale ("ToS") does not require a handwritten signature.

The website www.maxesport.gg provides the following information:

• Legal notices identifying MAXESPORT
• Product descriptions and images
• Pricing and, where applicable, shipping costs
• Payment and delivery methods
• Your right to withdraw or return products (subject to conditions)
• Validity period of prices and promotional offers
• All information is provided in French

You declare that you understand French and possess the legal capacity to enter into these Terms and Conditions of Sale. These General Terms and Conditions of Sale (hereinafter "ToS") define the rights and obligations of MAXESPORT (hereinafter the "Seller"), which operates the website www.maxesport.gg (hereinafter the "Site"), and its customers, whether individual consumers or professionals (hereinafter the "Customer").

The website www.maxesport.gg is owned by MAXESPORT, a French SAS (Simplified Joint-Stock Company) with capital of €24,053, registered with the RCS under number 823 100 557, VAT number FR37823100557, with registered office at: 1 Rue Amélia Earhart – 78125 Gazeran – FRANCE

Conditions

Customers

About You

To place an order on the Site, you must:

• Be at least 16 years old
• Have a valid payment method accepted by us (see Payment Methods)
• Be authorized to use that payment method (it must be in your name or you must have explicit permission to use it)

Products

Product Information

The Seller provides essential product details on product pages and all mandatory information required by applicable law. Product photos and packaging images on the Site are illustrative only. While we make our best effort to ensure accuracy, we cannot guarantee complete fidelity to actual products.

You agree to carefully review all information before placing your order.

Unless otherwise stated, all products sold are new and authentic. They comply with applicable European legislation and French standards. Product descriptions, specifications, and accompanying photos may be modified by the Seller at any time without notice.

Learn more about our products in our FAQ

Pricing

Applicable Prices

Prices are displayed in Euros (€) and are valid only on the date of your order. Prices include any discounts offered by the Seller. Shipping costs are not included and are charged separately.

All prices are inclusive of VAT (Value Added Tax) applicable on the order date. Any change in applicable VAT rates will be automatically reflected in product prices.

You must pay the full price of all items at the time of placing your order.

Price Changes and Order Validation

The Seller reserves the right to modify prices at any time. Prices displayed on the Site are verified daily and validated by our team before shipment. If your order cannot be accepted due to a technical issue or pricing error, we will immediately cancel it and notify you by email, with a full refund processed through your original payment method.

Stock

Product Availability

The offers presented by the Seller on www.maxesport.gg are valid only while stocks last.

Product availability status is clearly indicated on each product page. You can request to be notified when a product is back in stock. If a product you ordered becomes unavailable, we will notify you within 5 business days and offer you the option to:

• Receive a full refund via your original payment method
• Substitute the unavailable product with another of equal or lesser value
• Receive a store credit for future purchases

Orders are prepared Monday through Saturday, provided all items are in stock.

If an item is unavailable, your order will be prepared as soon as it's received. You may request partial shipment of your order by contacting our customer service at contact@maxesport.gg. Additional shipping charges will apply to the remaining items.

Orders

Placing an Order

Orders can only be placed through www.maxesport.gg

After adding products to your cart, you'll proceed through our checkout process where you'll enter your contact information and provide your shipping and billing addresses. Please carefully verify all order details (product type, sizes, quantities, and shipping address) before clicking the "Place Order" button. You are solely responsible for the accuracy of your order.

Order Confirmation

A confirmation with all contract details will be sent to you by email no later than the time of delivery, or to the address you provided during checkout.

For any purchase of age-restricted products, you certify that you are of legal age when placing the order. The Seller cannot be held responsible if such products are purchased on behalf of a third party.

Transaction Proof

Electronic records stored on our hosting provider's servers under reasonable security conditions serve as proof of communications, orders, and payments between the parties. Orders and invoices are archived on secure, durable, and reliable media that can be produced as evidence if needed.

Right to Cancel

The Seller reserves the right to cancel an order, particularly in the following cases:

We Cannot Execute Your Order

For example:

• The product is out of stock
• We were unable to verify the billing information you provided
• You requested delivery to a country where we don't currently ship
• Payment could not be processed

We will notify you by email and your order will be cancelled and refunded promptly.

Unusual or Suspected Fraudulent Activity

The Seller reserves the right to investigate, refuse, or cancel any order showing signs of fraudulent or suspicious activity, without prejudice to our legal rights.

The following criteria may trigger additional verification:

• Mismatch between billing and shipping addresses
• Multiple orders to the same address in a short timeframe
• Large quantity orders
• Failed payment attempts followed by immediate retries
• Unusual identity or banking information
• Attempts to bypass security systems
• Addresses or payment methods flagged as fraudulent by our providers
• Previous chargebacks or payment disputes from the Customer
• Orders destined for restricted regions or high-risk zones

We provide our products for personal use only. We may cancel an order if we detect anything unusual or suspect our products are being obtained for commercial purposes or resale. If this occurs and you believe we've made an error, please contact our customer service team.

The Seller explicitly refuses to provide products for:

• Resale or commercial purposes (unless an established partnership agreement exists)
• Bulk purchases inconsistent with personal use
• Illegal exports or sanctions evasion
• Any use contrary to French or European law

If there's doubt about commercial intent, the Seller may request justification from the Customer.

If fraud is confirmed:

• Your order will be immediately cancelled
• Processing fees charged by your bank will be billed to you
• Your address/payment method will be blacklisted
• You may be pursued according to applicable law
• Future orders may be refused

Payments

Payment Methods

Our site is fully secured with HTTPS. Our banking partners are PCI Level 1 certified and guarantee all payments are secured via TLS (SSL).

Full payment is due at the time you place your order.

You can pay for your purchase using:

• Credit Card (Visa, Mastercard, and other major cards)
• PayPal
• Alma
• Apple Pay
• Google Pay
• Bancontact

If your bank declines a payment, you can contact our customer service to arrange payment using an alternative method. The Seller reserves the right to suspend or cancel any order if payment is refused by the bank.

Alma Installment Plans (3x and 4x)

You can choose to split your payment into 3 or 4 interest-free installments via Alma for purchases between €100 and €2,000. If you choose installment payments, you accept Alma's Terms of Service and acknowledge their Privacy Policy.

Alma 10-Payment Plan

You can choose to split your payment into 10 installments via Alma for purchases between €500 and €2,000. If you choose installment payments, you accept Alma's Terms of Service and acknowledge their Privacy Policy.

PayPal 4-Payment Plan

You can choose to split your payment into 4 installments via PayPal for purchases between €30 and €2,000. If you choose installment payments, you accept PayPal's Terms of Service and acknowledge their Privacy Policy.

Discount Codes and Promotions

Discount codes cannot be combined (except for referral codes). Only one discount code per order is permitted. Expired codes are permanently forfeited, whether they offer a percentage or fixed discount.

Shipping

Shipping Methods

Products are shipped to the address you provide at checkout. You choose your preferred shipping method, subject to availability.

Shipments may be made through one of our carrier partners:

• Colissimo
• DPD
• Chronopost

Your choice is subject to carrier compatibility with your order. Shipping can only begin once your order is confirmed and payment is received in full. You will be notified by email of your shipment date. You are responsible for ensuring someone is available to receive your package.

The carrier will attempt delivery to you or an authorized third party at your provided address (someone at the same address as you or your designee who can legally accept delivery on your behalf).

When your package arrives, please be available to accept it in good condition. Delivery does not include stairwell deliveries, which are at the carrier's discretion. If the first delivery attempt fails, you must contact the Seller or carrier within 48 hours to arrange a pickup from the carrier's facility. After this deadline, the Seller may cancel your order. Packages not delivered or picked up will be returned. You will be charged for return shipping costs equivalent to the original shipping fee.

If you cancel an order, we will refund your payment (minus shipping charges) within 14 days of cancellation.

Shipping Restrictions

We reserve the right to refuse delivery to certain public locations where delivery security cannot be guaranteed (hotels, schools, restaurants, etc.). In such cases, we may arrange delivery to a nearby post office of your choice.

Estimated Delivery Times

Estimated preparation and delivery timeframes are displayed on our Site and on each product page. Custom personalization (engraving, embroidery, etc.) may add 24-48 hours to preparation time. These timeframes are estimates and have no contractual value.

Accuracy of Shipping Address

You are solely responsible for the accuracy of the shipping address you provide. Please include all necessary information for proper delivery. If delivery cannot be completed due to an incomplete or incorrect address, you will be charged the actual cost of reshipping. You must pay these charges before we reship your package.

Delivery Receipt

You must inspect your package upon receipt and report any damage to the carrier on the delivery receipt (with signature), and notify the Seller within 3 days maximum. Claims submitted after this period will not be accepted.

Shipping via La Poste

If you're not home for delivery, a notice will be left in your mailbox or sent via email/SMS, allowing you to pick up your package at the indicated post office within 15 days.

If delivery is delayed from the date shown in your shipment email, please contact our customer service to file an inquiry with La Poste. The inquiry process may take up to 30 days from its start date. If the package is found during this period, it will be immediately reshipped. If not found within 30 days, La Poste will mark it as lost and we will reship the merchandise at our cost. If the product is no longer available, we will refund you.

The Seller is not responsible for delivery delays caused by the carrier, including package loss or labor strikes.

Delivery Without Signature

You are responsible for choosing unsigned delivery. Please understand that without-signature delivery transfers the package responsibility from the carrier to you once it's left at your address or with a third party.

Only the carrier's proof of delivery is valid. In case of dispute, you must contact the carrier directly. If you prefer guaranteed delivery confirmation, choose Colissimo with signature confirmation at checkout.

Delivery Issues from Carrier

Any delivery problems (missing items, damaged package, broken products, etc.) must be reported directly on the delivery receipt as "reservations" and signed by you.

You must also send a formal complaint to the carrier via registered mail within 2 business days of delivery, with a copy sent to contact@maxesport.gg

Delivery Errors

You must report any delivery errors or product defects to the Seller on the same day of delivery or the next business day. Reports submitted after this period will be rejected. Contact our customer service at contact@maxesport.gg with your order number.

Once we receive your claim, we'll issue a return authorization number via email. Exchange or return is only permitted after receiving this number. Return all items in their original, undamaged packaging via registered Colissimo to:

MAXESPORT – Customer Service – 1 Rue Amélia Earhart 78125 Gazeran

Return requests must be reported to customer service beforehand. Return shipping is at our cost, unless the returned product doesn't match your original declaration.

Returns

Return Conditions

We only accept returns of products that are:

• Complete and in original, undamaged packaging (including all accessories)
• In resellable condition

Our team will inspect the returned merchandise upon receipt. Products showing signs of damage, wear, use, or damaged original packaging will not be accepted for return. Similarly, products that don't match your original order cannot be returned.

Returned items must be shipped in protective packaging to avoid damaging the original box. Returns may be refused if the original packaging is damaged.

Return Exceptions

Customized products (StatTrak, custom names, embroidery, etc.) cannot be returned under any circumstances.

In accordance with French and European regulations, certain products cannot be returned for hygiene reasons, particularly those with direct, prolonged contact with the body: headsets, earbuds, and glasses. This applies only if the packaging has been opened, regardless of the product's apparent condition.

Refunds

You have 14 calendar days from delivery to request a return. We've extended this to 30 days, with store credit available from day 15-30. To request a return, email our customer service at contact@maxesport.gg

Returns are processed without penalty, except for return shipping costs. If approved, refunds are automatically issued to your original payment method within 14 days of us receiving your package. For exchanges, the new order ships within 10 business days of receiving your return.

If your return is denied, we'll notify you by email within 7 business days of receipt. You can then arrange reshipment to a different address at your expense. Return items to:

MAXESPORT – Customer Service – 1 Rue Amélia Earhart 78125 Gazeran

Data & Privacy

Your Information

Information you provide is necessary to process your order and may be shared with our contractual partners involved in order fulfillment.

You can object to such sharing and exercise your rights of access, deletion, or correction as provided by the French Data Protection Authority (CNIL). To do so, contact us at contact@maxesport.gg and we'll respond within 30 days as required by law.

For more information on our data practices, visit our Data Protection page

Cookies and Tracking

The website www.maxesport.gg uses cookies and tracking tools to enhance your experience, analyze traffic, remember preferences, and personalize content.

These include:

• Technical cookies: Required for Site functionality
• Analytics cookies: To measure your visits
• Marketing cookies: For targeted advertising
• Third-party cookies: From social media and other services

In compliance with GDPR and French data protection law, you can at any time:

• Accept or reject non-essential cookies
• Modify your cookie preferences
• Withdraw your consent

For more on cookies, visit our Data Protection page. Your cookie preferences are saved and can be updated in your account settings or via our cookie banner.

Liability

Product Responsibility

Products comply with French law. The Seller is not responsible for compliance with laws of countries where products are delivered.

It's your responsibility to verify local import/use regulations before ordering. The Seller is not responsible for damage caused by misuse of products.

For nutritional products, since composition is clearly stated on the Site and product packaging, the Seller cannot be held liable for allergies or intolerances.

The Seller is not responsible for non-performance if caused by unforeseeable circumstances beyond our control, force majeure as defined by French law, or by you (per French Consumer Code Article L. 221-15).

Force Majeure

In case of force majeure, unforeseen events, third-party actions, or external causes such as strikes, military intervention, natural disasters, fire, flooding, telecommunications or electrical outages (this list is not exhaustive), neither party can be held liable if contract execution is delayed or prevented.

Ownership Transfer

Products ordered remain the exclusive property of the Seller until you've paid in full. This ownership reservation applies even with installment payments.

Risk of loss, theft, damage, or harm to products transfers to you when the package is given to the carrier (Colissimo, DPD, Chronopost), even if payment hasn't been fully received.

From that point, you are responsible for:

• Insuring the products if you wish
• Reporting any damage to the carrier within 48 hours
• Inspecting the package upon receipt

Customer Reviews and Ratings

We may ask you to leave a review about your order and/or products via email after delivery, Trustpilot, or our Site. Reviews are voluntary and you agree your review may be published publicly, associated with your name or username.

All reviews are moderated before publication. We verify that reviews come from actual customers and reserve the right to reject or remove non-compliant reviews.

We will not publish reviews containing insults, threats, defamation, sexual or violent content, spam, external links, personal information about others, or discriminatory remarks. We also reject clearly false reviews, paid reviews, or coordinated fake reviews. Per French consumer law, fake reviews are a criminal offense and may result in prosecution (fines up to €15,000).

We reserve the right to respond to any review to thank you, clarify a point, or offer a solution if needed. Our responses appear alongside your review.

Some reviews are collected via third parties (Trustpilot, Google, Facebook, etc.). These remain subject to those platforms' terms. We don't directly moderate them but can request removal if they violate terms.

You can request deletion of your own review by contacting us. Deletions are processed within 5 business days unless the review is under investigation. We may also remove outdated reviews (over 5 years old) or clearly irrelevant ones.

We're not responsible for review content from customers, but we act quickly on reports. If you believe a review is defamatory, contact us at contact@maxesport.gg or pursue legal action under applicable law.

Disputes

Dispute Resolution

In case of disputes, please first contact our customer service team to seek an amicable resolution. Per French consumer law, if we don't provide a satisfactory response, you may use free consumer mediation through the French Consumer Mediation Center:

CMC2

Address: 49 rue de Ponthieu 75 008 PARIS
Phone: +33 1 89 47 00 14
Email: litiges@cm2c.net

File a complaint here: https://www.cm2c.net/declarer-un-litige.php

The party wishing to use mediation must first notify the other party by registered mail with return receipt, outlining the dispute details. Mediation is optional, and either party may withdraw at any time.

Legal

Entire Agreement

These Terms and Conditions constitute the entire agreement between us. You accept all provisions without reservation. No other terms may supplement these.

Effective Date and Duration

The version of these ToS in effect when you place your order applies to your purchase. These ToS supersede any other conflicting version or document. They're available anytime on the Site and referenced at the bottom of each page—please review before ordering.

We reserve the right to modify these ToS at any time without notice. Changes apply to all orders placed after the modification date. By placing an order, you confirm you've read, understood, and accepted these ToS.

Partial Invalidity

If any provision of these ToS is found invalid or declared so by law, court decision, or regulation, the remaining provisions remain in full force.

Non-Waiver

Failure by either party to enforce any provision does not constitute a waiver of that provision for future use.

Electronic Signature

Your "place order" click constitutes an electronic signature with the same legal value as a handwritten signature.

Accessibility

Maxesport is committed to continuously improving website accessibility for people with disabilities. For accessibility issues or assistance, please contact us at contact@maxesport.gg

Applicable Law

These Terms and Conditions are governed by French law in all respects, substantive and procedural. These ToS are drafted in French. If translated into other languages, only the French version is authoritative in case of dispute.