When your order is shipped, you’ll receive a tracking number so you can track your package at any time.

The tracking will only become active once the carrier has picked up the parcel. If it doesn’t work right away, just wait a bit and try again later.

To make sure you receive your order as fast as possible, orders placed before 2 PM are prepared and shipped the same day (on weekdays). So if you want to cancel or modify an order, you need to act quickly before it ships.

To modify your order (add, replace, remove items, or change the delivery address), the best option is to contact us via our contact form using the appropriate category.

We can modify your order if it is in one of the following statuses:

• Pending payment
• Pending preparation
• Pre-order

If your order has already been shipped, you’ll need to wait until you receive it and then return the item(s) you no longer want.

To ensure that parcels returned to us are properly processed and tracked, a return authorisation is required.

If you wish to make a return, head over to our returns portal.

If your request concerns a faulty product, please submit it through our contact form.

We will need your order number, or failing that your first name, last name and email address, along with the reason for the return request.

You can request a return authorisation if:

• The product is faulty
• The product is damaged
• The product is not the one you ordered
• You have changed your mind and wish to return it
  
  In this last case, you have a maximum of 30 days from receipt of your order to change your mind. Only products returned complete, in their original packaging, intact and undamaged, including all accessories and in perfect resaleable condition will be accepted. On arrival of the parcel, our team will assess the condition of the returned goods. Returned products must always be sent back inside an outer shipping box, to avoid any damage to the original packaging.
  
  👉 Products that have been personalised (custom printing, etc.) cannot be returned under any circumstances.
  
  Find out more about our returns conditions.

To get your order to you as fast as possible, orders placed before 2 PM are prepared and shipped the same day. Delivery times then depend on the carrier and the shipping method selected: see delivery times by carrier.

Pre-orders apply to products that are not yet in stock. We share the information provided by the brands.

Sometimes there’s no confirmed release date yet, and most of the time we only have an estimated timeframe or a tentative date. These are always indicative and may be updated as brands provide new information.

If you ordered other items in the same order, everything will be shipped together once the pre-order product(s) are available.

If you want to receive items separately, simply place multiple orders. You can also contact us to request split shipping, but additional shipping fees may apply.

👉 Of course, you’ll be notified by email when your order is shipped.

No worries, you can reset your password directly from the login page by clicking “Forgot password”.

You’ll need to enter the email address used for your account, and you’ll receive an email with a link to reset your password.

👉 If you don’t receive it within a few minutes, make sure to check your spam folder.