Refund policy

Returns and refunds

You have 30 days from the delivery date to request a return, which is 16 days more than the 14-day statutory withdrawal period.

Eligibility
To be accepted, the item must be in the same condition you received it: unused, unworn, complete, with tags and original packaging. Proof of purchase (order number or invoice) is required.

How to request a return
All return requests go through our return portal: https://maxesport.shipping-portal.com/rp/
A return authorisation is mandatory. Parcels sent back without a prior request will not be accepted.

Your request is reviewed within 24 to 48 business hours. You will then automatically receive an email with your return label (please check your spam folder).

If your request concerns a defective product, please use our contact form

Return shipping costs
Return shipping is at your expense if you simply change your mind. We cover it in full if the product is defective, damaged in transit, or if we made a mistake with your order.

Original delivery charges are refunded only when the error is ours or the product is faulty. They are not refunded when the parcel matches your order.

Non-returnable items
The following cannot be returned:

• Customised or made-to-order items (jersey printing, name and number personalisation, specific pre-orders)
• Drinks, food supplements and personal care products once unsealed
• Gift cards
• Sealed products unsealed after delivery for hygiene or health protection reasons

Damaged parcels
Check the condition of your parcel on delivery. If the box is heavily damaged, you may refuse it. If it shows signs of impact, write precise and detailed reservations for the carrier (for example "top left corner crushed" or "box wet"). A vague mention such as "subject to unpacking" has no legal value.

Report these reservations to us within 48 hours of delivery through our contact form, then confirm them to the carrier by registered mail with acknowledgement of receipt.

Wrong item received
If the item does not match your order, let us know within 72 hours via our contact form, specifying the brand, model and barcode of the product received, with a photo if possible.

Exchanges
The fastest way to get the item you want is to return the one you have and place a new order once the return has been approved.

Refunds
Once your parcel arrives, our team inspects the condition of the product and its packaging. If the return is approved, the refund is issued within 48 to 72 hours to the original payment method. Your bank may need a few additional days to process it.

If you cancel before your order ships, the refund is issued within 48 business hours.

Instalment payments
Alma 3x: we refund instalments already collected, fees included, and cancel the remaining ones.
PayPal 4x: if your refund exceeds the outstanding balance, your PayPal account is credited. Otherwise, the refund is spread across the remaining instalments.

Contact us
For any question about returns: contact@maxesport.gg or via our contact form.