Changed your mind? You have 30 days from the delivery date of your parcel to request a return. To return an order containing one or more products, a return authorization is required! To request this authorization, head to our returns portal.

👉 If your request concerns a defective product, you'll need to submit your request through our form.

Once you've submitted your return request, we'll validate it within 24 to 48 hours (business days). After this validation, you'll automatically receive an email with the return label (remember to check your spam folder).

When we receive the parcel, our team will assess the condition of the returned goods. If the return is approved, the refund will be issued to the payment method used for the order within roughly 48h. It will appear on your bank account around 72h after you receive the refund confirmation email.

If you've just placed an order and want to cancel or modify it, you can submit your request through our form.

We can modify or cancel your order if it's in one of the following statuses in your customer account:

• Awaiting payment
• Awaiting preparation
• Pre-order

👉 If the order has already shipped, you'll need to wait until you receive it to request a return authorization through our Returns portal.

If your product doesn't seem to be working properly, a few tips:

• If you've just received your product, there are probably some specific steps to follow to set it up. We recommend first checking the user manual or any other instructions included with the product. You can also check out our Maxblog.
• If your product was working before, you can check whether your issue is described in the user manual or on the manufacturer's website to find a solution.
• For products with software, firmware, or drivers, we recommend checking that the latest updates are properly installed.

If your product still isn't working properly despite these tips, you can submit your request through our form. We'll do our best to help you out!

It's essential to note reservations when receiving a parcel showing signs of impact, carrier tape, or other damage. If the box is heavily damaged, it's best to refuse it, unless you're sure the items inside are in good condition.

If the box is slightly damaged but has taken an impact, make sure to note precise and detailed reservations, such as "top left corner crushed" or "box wet." A vague note like "subject to inspection upon unpacking" has no value and won't allow you to file a claim against the carrier.

Whenever possible, check the condition of the items inside. In case of damage, you must report your reservations to us within 48 hours of delivery through our form. Afterwards, also confirm these reservations with the carrier by registered mail with acknowledgment of receipt, which is mandatory in this case.

If you've just received your order but the item doesn't match what you ordered, you have 72h to let us know through our form. Feel free to describe the item you received (brand, model, barcode, etc.) and, if possible, attach a photo to your request!

👉 Return costs: in the case of a return due to an error on our part, we'll cover the return shipping costs.

You can request a refund following an order cancellation or a return of one or more products.

After a cancellation made before your order has even shipped, you'll be refunded within 48 business hours via the payment method used to pay for the order.

In the case of a return, it must first be accepted by our team, who will then check the condition of the product and packaging before deciding on a refund. If the product is eligible for a refund, it will be processed within 72h and issued directly to the payment method used to place the order.

ALMA 3X

If you want to cancel, modify, or exchange an order placed through ALMA, submit your request through our form.

• We'll refund any instalments already charged (fees included) and cancel the remaining ones.
• If you exchange for a product cheaper than the original, we'll refund you the difference by deducting it from the last instalment.
• In the opposite case, we'll send you a payment link letting you pay the difference in one go, by credit card.

PAYPAL 4X

Two possible scenarios:

• If you've already paid some instalments and your refund amount is higher than the remaining balance you owe, your PayPal account will be credited.
• If your refund amount is lower than the amount still to be paid, your refund will be spread across the remaining instalments.

If you have questions about your 4x payment order, we invite you to contact PayPal Customer Service directly.