FAQ

Yes, the vast majority of products available on our site are in stock ✅

This allows us to guarantee an exceptional shopping experience and top-tier customer service. So when you order one or more products, you can count on fast delivery, all in a single shipment, with the most competitive shipping rates available.

👉 Some products are shipped directly by the supplier for reasons of simplicity and logistics efficiency.

Products marked "pre-order" will be arriving in our stock soon ✅ Either the manufacturer has given us an estimated date, and we share it for informational purposes only. Or if we don't have a date yet, we display "shipping date to be announced".

Either way, you can pre-order this product right now to reserve it and make sure you receive it as soon as it's available. Of course, you'll be notified by email as soon as your package is being prepared.

Estimated dates are always subject to change, since we depend on the manufacturers.

⚠️ If the date ends up being pushed back, no compensation or goodwill gesture can be provided. This is the shipping date — you'll need to add the delivery time based on the carrier selected: delivery times by carrier.

⚠️ If other products were ordered at the same time as part of the same order, they will all be shipped together once the pre-order item(s) become available.

If you'd like to receive your products separately, simply place multiple orders.

👉 For both "pre-order" and "in stock" products, payment will be processed and your bank account or PayPal charged at the time of order.

Yes, you can choose interest-free payment in 3 or 4 installments via ALMA starting from €100, or interest-free payment in 4 installments via PayPal starting from €30 of product purchase ✅

You can also pay in 10 installments via ALMA starting from €500.

👉 All these payment options are available on carts up to a maximum of €2,000.

To get your order to you as quickly as possible, orders placed before 2pm are prepared and shipped the same day ✅ After that, delivery times depend on the carrier and shipping method chosen: delivery times by carrier.

👉 This doesn't apply to certain bulky or personalized products.

⚠️ For pre-orders:

Estimated dates are always subject to change, since we depend on the manufacturers.

If the date ends up being pushed back, no compensation or goodwill gesture can be provided. This is the shipping date — you'll need to add the delivery time based on the carrier selected: delivery times by carrier.

If other products were ordered at the same time as part of the same order, they will all be shipped together once the pre-order item(s) become available.

If you'd like to receive your products separately, simply place multiple orders.

It's very simple — once your package is being prepared, you'll receive a tracking number, letting you track it at any time: track my order.

👉 Please note, it may not be usable right away. It will become active once the carrier has actually picked up the package, so just wait a bit and try again later.

To get your package to you as quickly as possible, orders placed before 2pm are prepared and shipped the same day on weekdays.

So if you want to cancel or modify an order in progress, you'll need to do it quickly before it ships.

✅ To modify your order (adding, replacing, or removing one or more products, changing the shipping address, etc.), the best option is to contact us directly via our contact form and select "Cancel / Modify an order"

We can modify your order if it's in one of the following statuses in your customer account:

• Awaiting payment
• Awaiting preparation
• Pre-order

👉 If the order has already shipped, you'll need to wait to receive it before returning the item(s) you no longer want.

To ensure proper handling and tracking of returned packages, a return authorization is required.

✅ If you changed your mind or the product isn't the one you ordered, you can submit your request directly through our return portal.

✅ If your request concerns a defective product, please use our form.

⚠️ You have 30 days maximum from receipt of your order to change your mind.

Only products returned in perfect condition, complete, in their original packaging, fully intact, including all accessories, will be accepted. Upon receiving the package, our team will assess the condition of the returned merchandise.

👉 Returned products must be shipped in a proper shipping package to prevent any damage to the original packaging.

⚠️ Personalized products (jersey printing, engraving, etc.) can under no circumstances be accepted for exchange or refund.

Additionally, in accordance with French and European regulations, certain products cannot be returned for hygiene reasons, particularly those that have had direct, extended contact with the body: headsets, earphones, and glasses. This rule applies as soon as the packaging has been opened, regardless of the apparent condition of the product.

Learn more about our return policy.

No worries — you can request a password reset directly on the forgot password page ✅

Just click on "forgot password," enter the email address you registered with, and you'll receive an email with a link to reset your password.

👉 If you don't receive it within a few minutes, check your spam folder.

Founded in 2020 by two brothers passionate about gaming and entrepreneurship, maxesport.gg quickly became a go-to French e-commerce site with a strong brand image and a growing, engaged community of over 400,000 gaming & esports fans 🎮

Trusted from day one by brands, the most prestigious esports teams, star players, and top streamers — if Maxesport wins everyone over, it's because we share the same values as the esports community, striving for excellence at every level 🏆

We offer our community the best products, working directly with over 250 brands and esports teams, including some of the most renowned like Team Vitality, Karmine Corp, G2 Esports, and Fnatic, to build a unique catalog featuring thousands of products selected for their performance and quality.

Buying from maxesport.gg means joining a community of gaming and esports fans who share the same passion and values 🤝

It also means the guarantee of choosing the best brands and products, thanks to the careful selection our teams make upfront, plus our guides, pro player setups, and other content ✅

By choosing Maxesport, you're supporting the growth of a French brand and company fighting to put esports in the spotlight and take it to the next level!

Nothing could be easier! Reach us directly via our contact form ✅

We also respond on our social media: Twitter, Instagram, Facebook, and Discord.

👉 Our team is available Monday through Saturday, 9am to 6pm.

We're a 100% French company 🐓

Our offices and warehouse are located in France, in the Paris region, more specifically in Rambouillet, Yvelines.

This is where all orders are shipped from ✅

As specialists, we offer a unique, ultra-specific product catalog, entirely dedicated to gaming and esports 🎮

✅ We work directly with over 250 French and international brands and esports teams, some of the most renowned, which you can find here: our brands.

Our catalog now features over 6,000 product references and keeps growing, as we're always on the lookout for new brands and products to introduce to you first and exclusively!

Our community is demanding and performance-driven — many play primarily at a competitive level, which is why our teams only select brands and products meeting strict quality standards, and we simply refuse to add those that don't measure up.

To do this, we constantly monitor new releases, gather community feedback, look at what gear pro players use, and run our own in-house testing to decide whether a product deserves a spot in our catalog.

The goal is that when you order from maxesport.gg, you can never go wrong and you're always satisfied! 🤝

✅ Yes! At Maxesport, you'll find hundreds of models sold exclusively that you won't find anywhere else, plus many limited-edition products.

Our team of enthusiasts is constantly on the hunt for the latest innovations, often hard to find elsewhere.

We do everything we can to make sure there are no "bad" products on maxesport.gg — the real question is finding the product best suited to you: the games you play, your style, your skill level, the rest of your setup, and of course your budget.

To help guide your choices, we've put together comprehensive buying guides for every product category, plus articles on specific topics and products, kept regularly up to date. If you're ever unsure, feel free to check them out: MaxBlog.

You can also check out pro player setups to see what gear your favorite players use and how they configure it.

Our Discord, home to a community of over 2000 gamers, is the perfect place to chat with other players and get your questions answered: pre-purchase advice, technical support, product recommendations, and more.

And of course, if that's not enough, you can always contact us directly via customer support with any question, even the most technical ones. Our team will be happy to help!

All products sold by Maxesport are guaranteed brand new and sold in their original packaging ✅

The brands we work with have proven their reliability and product quality.

We compare return rates across brands and analyze customer reviews in detail. The result: we only offer trustworthy brands with a proven track record. We display customer reviews on product pages so you can check for yourself!

👉 If a product does turn out to be defective, you can still return it for a free exchange.

All our products are certified authentic — we work directly with brands and esports teams and source through the supply channels recommended by the brands themselves ✅

Maxesport is recognized as an official distributor by every brand we work with.

Yes, the vast majority of products available on our site are in stock ✅

This allows us to guarantee an exceptional shopping experience and top-tier customer service. So when you order one or more products, you can count on fast delivery, all in a single shipment, with the most competitive shipping rates available.

👉 Some products are shipped directly by the supplier for reasons of simplicity and logistics efficiency.

We use different possible statuses for each product — here's what each one means:

• In stock / Available 🟢

The product is currently in our warehouse, in France, so we can ship it immediately and you'll receive it very quickly!

• Ships within "X" days 🟠

The product is available — you can place your order right now and it will ship within the timeframe indicated.

• Pre-order 🟠

Products marked "pre-order" will be arriving in our stock soon ✅

Either the manufacturer has given us an estimated date, and we share it for informational purposes only. Or we don't have a date yet, in which case we display "shipping date to be announced".

Either way, you can pre-order this product right now to reserve it and make sure you receive it as soon as it's available. Of course, you'll be notified by email as soon as your package is being prepared.

👉 Estimated dates are always subject to change, since we depend on the manufacturers.

• Out of stock / Back soon 🔴

This product isn't currently in stock but will be soon — drop your email to be notified as soon as it's back! You'll then be able to order it and receive it within 24 to 48 hours.

When a product has the status "Out of stock / Back soon", you can't order it right away.

If you really want this product, you can click the "notify me when back in stock" button on the product page — you'll be notified by email as soon as it's back in stock and available to order ✅

👉 You can also choose a similar product that's available right now instead.

To help you choose the right size for clothing, sleeves, and jerseys, as well as mice and chairs, we've added size guides to our product pages ✅

We include as much information as possible to help you avoid any mistakes.

👉 We recommend carefully checking these size guides before confirming your order, especially since different brands and teams can fit quite differently.

Yes! We're equipped with the latest jersey-printing technology, allowing us to produce top-quality prints on jerseys and most textile products ✅

👉 These prints are technically "unofficial," but we get as close as possible to the official look in terms of font, color, and placement, with the agreement and support of the teams themselves.

You won't be able to tell the difference from the prints on pro players' jerseys 🤝

We accept the most secure and widely used payment methods, you can pay via:

• Credit card (Visa, Mastercard, CB, and others)
• PayPal
• Alma
• Apple Pay
• Google Pay
• Bancontact

Yes, you can choose interest-free payment in 3 or 4 installments via ALMA starting from €100, or interest-free payment in 4 installments via PayPal starting from €30 of product purchase ✅

You can also pay in 10 installments via ALMA starting from €500.

👉 All these payment options are available on carts up to a maximum of €2,000.

Yes, you can browse and place orders on maxesport.gg with complete peace of mind ✅

Our site is fully secured with HTTPS, our banking partners are PCI Level 1 certified, and also guarantee the security of all payments made via TLS (SSL).

We comply with CNIL (France's data protection authority) and respect the privacy of our customers' personal information. You'll find all relevant details on data protection.

Products marked "pre-order" will be arriving in our stock soon ✅

Either the manufacturer has given us an estimated date, and we share it for informational purposes only. Or we don't have a date yet, in which case we display "shipping date to be announced".

Either way, you can pre-order this product right now to reserve it and make sure you receive it as soon as it's available. Of course, you'll be notified by email as soon as your package is being prepared.

Estimated dates are always subject to change, since we depend on the manufacturers.

⚠️ If the date ends up being pushed back, no compensation or goodwill gesture can be provided. This is the shipping date — you'll need to add the delivery time based on the carrier selected: delivery times by carrier.

⚠️ If other products were ordered at the same time as part of the same order, they will all be shipped together once the pre-order item(s) become available.

If you'd like to receive your products separately, simply place multiple orders.

👉 For both "pre-order" and "in stock" products, payment will be processed and your bank account or PayPal charged at the time of order.

To get your package to you as quickly as possible, orders placed before 2pm are prepared and shipped the same day on weekdays.

So if you want to cancel or modify an order in progress, you'll need to do it quickly before it ships.

✅ To modify your order (adding, replacing, or removing one or more products, changing the shipping address, etc.), the best option is to contact us directly via our contact form and select "Cancel / Modify an order"

We can modify your order if it's in one of the following statuses in your customer account:

• Awaiting payment
• Awaiting preparation
• Pre-order

👉 If the order has already shipped, you'll need to wait to receive it before returning the item(s) you no longer want.

If you think the product you received is defective, please contact our customer support as soon as possible, and we'll walk you through the replacement process.

We've put rigorous processes in place and check items at every step of order preparation.

If we did happen to send a product that doesn't match your order, we can of course replace it, and we'll cover both the return shipping and re-shipping costs.

Please contact our customer support, and we'll give you the steps to follow.

We've put rigorous processes in place and check items at every step of order preparation.

⚠️ First, check whether there were two separate shipments with two different tracking numbers, meaning a second package.

If an item is indeed missing from your package, please contact our customer support as soon as possible, and we'll give you the steps to follow.

✅ To offer you the best rates and a range of delivery options, we've partnered with reliable, competitive carriers.

Shipping costs are calculated automatically and depend on weight/volume, delivery method, carrier, and destination.

You can run order simulations to estimate your shipping costs.

To get your order to you as quickly as possible, orders placed before 2pm are prepared and shipped the same day ✅ After that, delivery times depend on the carrier and shipping method chosen: delivery times by carrier.

👉 This doesn't apply to certain bulky or personalized products.

⚠️ For pre-orders:

Estimated dates are always subject to change, since we depend on the manufacturers.

If the date ends up being pushed back, no compensation or goodwill gesture can be provided. This is the shipping date — you'll need to add the delivery time based on the carrier selected: delivery times by carrier

If other products were ordered at the same time as part of the same order, they will all be shipped together once the pre-order item(s) become available.

If you'd like to receive your products separately, simply place multiple orders.

We currently ship throughout mainland France, Corsica, and Belgium.

👉 We don't ship to Switzerland, Monaco, Luxembourg, or French overseas territories (Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint Barthélémy, Saint Martin, Saint Pierre and Miquelon, New Caledonia, French Polynesia, French Southern Territories, Wallis and Futuna)

First, when placing your order, take the time to provide as much detail as possible about your shipping address and double-check its accuracy.

We also recommend providing a phone number with your order so the delivery driver can reach you directly if needed.

👉 Phone numbers are only used for delivery purposes and never for marketing.

There can be several reasons for this, including an error in your shipping address. If it's been more than 48 hours with no movement, get in touch with our customer support, who'll find a solution quickly.

First, check whether a neighbor or your building's caretaker might have received it on your behalf.

Your package may also have been dropped off at the nearest post office or a pickup point — you should normally receive a notice either in your mailbox or by email/SMS.

Next, double-check that there's no error in the delivery address you provided when ordering.

⚠️ It's also possible that your order is marked as delivered but actually arrives a few hours later. If it's been less than 6 hours since you were notified, please wait a bit longer.

If it's been more than 6 hours, get in touch with our customer support.

Yes, we work with Chronopost for delivery to pickup points and relay lockers ✅

You can choose the pickup point you prefer based on its proximity to your home and/or workplace, as well as its opening hours.

You'll be notified by email once your package arrives, and from that point you'll be able to collect it from the chosen pickup point within:

• 14 days at a post office or Chronopost branch
• 7 days at a Pickup relay point
• 5 days at a Pickup station

👉 Remember to bring valid ID (national ID card, driver's license, or passport) to collect your package.

To get your package to you as quickly as possible, orders placed before 2pm are prepared and shipped the same day on weekdays.

So if you want to cancel or modify an order in progress, you'll need to do it quickly before it ships.

✅ To modify your order (adding, replacing, or removing one or more products, changing the shipping address, etc.), the best option is to contact us directly via our contact form and select "Cancel / Modify an order"

We can modify your order if it's in one of the following statuses in your customer account:

• Awaiting payment
• Awaiting preparation
• Pre-order

👉 If the order has already shipped, you'll need to wait for it to be returned to us before we can arrange reshipment.

Once your package ships, you'll receive a tracking number, letting you track it at any time. Track my order.

👉 Please note, it may not be usable right away. It will become active once the carrier has actually picked up the package, so just wait a bit and try again later.

The tracking number is sent once your package is being prepared ✅ If you haven't received one, it's likely because your package hasn't been prepared yet. We prepare orders Monday through Saturday (excluding public holidays).

Orders placed:

• Before 2pm on weekdays are prepared and shipped the same day.
• After 2pm are prepared and shipped the next day.

For bulky products, such as chairs or desks, tracking numbers may be sent up to 24 hours after pickup by the carrier.

After this timeframe, you can contact our customer support.

👉 Also remember to check whether the email landed in your spam folder.

The tracking number is sent once your package is being prepared, but it won't be active until the carrier has actually picked up the package — so it might not work right away.

Most of the time, you just need to wait a bit and try again later ✅

For environmental reasons, we don't print invoices 🌳

They're available at any time from your customer account, under my orders.

✅ You can view, download, and print them if needed.

We've partnered with the most reliable carriers to ensure packages are handled with care, and we make sure they're aware that the products being shipped are fragile ✅

We of course do everything possible to pack and protect products as best we can, using suitable, high-quality boxes and padding to prevent damage during transport. Packages are collected on pallets at our warehouse so they're handled as little as possible and stay secure during the first leg of transport.

⚠️ If, despite all our efforts, a package arrives damaged, check its contents in front of the delivery driver and file a written note of the issue on the delivery receipt.

Deeply committed to environmental responsibility, we've been looking for ways to reduce our waste and carbon emissions since day one 🌳

When it comes to packaging, our goal is to use as little as possible while still protecting products during transport between our suppliers, our warehouse, and your home.

Our bags and boxes come in several sizes, so packaging fits orders perfectly. We've also eliminated all unnecessary packaging, using only what's strictly needed so your order arrives in good condition.

We use the most sustainable packaging available today and continue exploring ways to improve further.

We systematically reuse, whenever possible, packaging from supplier deliveries and customer returns.

👉 In that same spirit, invoices aren't included in packages but are available and downloadable from your customer account, under [my orders]. You can print them directly if needed.

To ensure proper handling and tracking of returned packages, a return authorization is required.

✅ If you changed your mind or the product isn't the one you ordered, you can submit your request directly through our return portal.

✅ If your request concerns a defective product, please use our form.

⚠️ You have 30 days maximum from receipt of your order to change your mind.

Only products returned in perfect condition, complete, in their original packaging, fully intact, including all accessories, will be accepted. Upon receiving the package, our team will assess the condition of the returned merchandise.

👉 Returned products must be shipped in a proper shipping package to prevent any damage to the original packaging.

⚠️ Personalized products (jersey printing, engraving, etc.) can under no circumstances be accepted for exchange or refund.

Additionally, in accordance with French and European regulations, certain products cannot be returned for hygiene reasons, particularly those that have had direct, extended contact with the body: headsets, earphones, and glasses. This rule applies as soon as the packaging has been opened, regardless of the apparent condition of the product.

Learn more about our return policy.

By law, consumers have a right of withdrawal and can return a product for a refund within 14 days of receiving the package ✅

We've extended this window to 30 days for our customers, in the form of store credit (between day 15 and day 30).

⚠️ In the case of a return due to a change of mind, both delivery and return shipping costs are entirely the customer's responsibility.

This depends on the reason for the return. We refund delivery and return shipping costs in the following cases:

• If we made a mistake with the package contents (missing product, wrong product sent)
• If one or more products are defective
• If one or more products arrived damaged

We do not refund shipping costs if:

• The package matches your order and you simply wish to return one or more products.

👉 In this case, return shipping costs are also entirely the customer's responsibility.

Yes, exchanges are absolutely possible instead of a refund.

• If you choose a cheaper product than the one exchanged, we'll refund the difference to your original payment method.
• If you choose a more expensive product than the one exchanged, we'll send you a secure payment link to cover the difference.

For exchanges, your new order will ship within 2 to 3 business days of our team receiving your returned item.

We refund delivery and return shipping costs in certain cases:

• If we made a mistake with the package contents (missing product, wrong product sent)
• If one or more products are defective
• If one or more products arrived damaged

We do not refund shipping costs if:

• The package matches your order and you simply wish to return one or more products.

👉 In this case, return shipping costs are also entirely the customer's responsibility.

You can request a refund following an order cancellation or the return of one or more products : see our return policy.

Following a cancellation before your order has even shipped, you'll be refunded within 48 business hours ✅

⚠️ In the case of a return, it must first be accepted by our team, who will then check the condition of the product and packaging before approving a refund.

If the product is eligible for a refund, it will be processed within 48 hours and issued directly to the payment method used to place the order.

✅ Yes, that's possible. If you'd like to cancel, modify, or exchange an order paid via ALMA, submit a request to our customer support.

We'll refund any installments already charged and cancel the remaining ones.

If you exchange for a product priced lower than the original, we'll refund the difference by deducting it from your last installment. If it's the other way around, we'll send you a payment link so you can pay the difference in one go, by card.

✅ Yes, that's possible.

• If you've already paid some installments and your refund amount is higher than the remaining balance, your PayPal account will be credited back.
• If your refund amount is lower than the remaining balance, it will be spread across the remaining installments.

If you have questions about your Pay in 4 order, please contact PayPal customer support directly.

No, you can place an order without an account ✅

When placing your first order, you'll need to provide your email address — your account will be created automatically at that point, and you'll receive an email with a temporary password that you can change the first time you log in.

If your email or password aren't recognized, first double-check that you're using the email address you used to create your account.

If you don't remember your password, you can reset it on the forgot password page. You'll need to enter your email address, then follow the link in the email you receive to create a new password.

👉 If you don't receive it within a few minutes, check your spam folder.

If the issue isn't related to your email or password, you can try:

• Clearing your browser cache
• Switching to a different browser

If you're still unable to log in, please contact our customer support.

No worries — you can request a password reset directly on the "forgot password" page by clicking "forgot password," then enter the email address you registered with, and you'll receive an email with a link to reset your password.

👉 If you don't receive it within a few minutes, check your spam folder.

First, check that your promo code:

• Is entered correctly, with no typos
• Hasn't expired and is still valid

⚠️ Please note, promo codes cannot be combined with each other or with ongoing promotions. Also, certain product categories don't allow promo codes to be applied, such as PCs, monitors, chairs, and desks.

If you've checked all this and still can't use your promo code, please contact our customer support.

If you're unable to complete payment for your order, try a different payment method — we accept the following:

• Credit card (Visa, Mastercard, CB, and others)
• PayPal
• Alma
• Apple Pay
• Google Pay
• Bancontact

If you're still having trouble, please contact our customer support so we can help find a solution.

To receive our newsletter, stay up to date on our news, and get exclusive discounts, nothing could be easier — just enter your email address on the homepage, in the footer at the bottom right, under "drop your email."

If you'd like to unsubscribe from our newsletter, you can do so directly by following the link at the bottom of our newsletters.

The Maxesport app is available on the Apple Store — you can access it directly here:

• Apple Store

The information requested from you is necessary to process your orders. We comply with the requirements of the CNIL and the GDPR.

You can request the correction or deletion of your personal information at any time by contacting our customer support; your request will be processed within one month maximum, in accordance with regulations.

For more information, see data protection.

MaxPoints are points you earn when you purchase one or more products on our site ✅

You can accumulate them in your customer account and use them on a future order to buy any in-stock product on the site.

💎 Each MaxPoint is worth €0.01

To learn more about MaxPoints, see the MaxPoints page.

You earn MaxPoints by purchasing products on our site — you earn MaxPoints equal to the amount spent: €1 spent = 1 MaxPoint 💎

To learn more about ways to earn MaxPoints, see the MaxPoints page.

The number of MaxPoints for a given product is displayed on each product page, below the "Add to cart" button.

You can check your MaxPoint balance at any time by logging into your account and going to the "MaxPoints" tab.

In your cart, you can click "Use my MaxPoints" and enter the number of MaxPoints you'd like to use for this order — that amount will be deducted from your order total.

✅ Yes, we accept exchanges or returns of products purchased with MaxPoints, under our standard return and refund policy.

⚠️ MaxPoints are always refunded as MaxPoints, never as euros.

✅ Yes, the corresponding points will be re-credited exactly in the event of a refund for one or more products.

✅ Yes, you can accumulate your MaxPoints for as long as you like and redeem them all on a single order.

✅ Yes, if you have enough MaxPoints to cover the full amount of your order, you can pay for it entirely with MaxPoints.